Q20 Wireless and Q10 Wired systems

Quicksmart Q20 Wireless and Q10 Wired underfloor heating control systems are covered by the warranty stated for the purchased product or kit.

For standard direct purchases, warranty periods may differ between private customers and business customers.

Any extended warranty applicable to a specific offer or full-price purchase is confirmed by the conditions shown at the time of purchase.

What the warranty covers

Warranty applies to defects covered by the applicable warranty terms during the warranty period. A valid proof of purchase may be required.

What is not covered

• Physical damage, impact, cracks or broken components.
• Damage caused by incorrect installation or configuration.
• Incorrect supply voltage, electrical faults or unsuitable electrical installation.
• Damage caused by misuse, improper handling, storage or environmental conditions.
• Unauthorized repairs or modifications.
• Normal wear and gradual reduction in battery capacity.

Batteries and consumables

Batteries and other consumable components are subject to their own applicable warranty limitations. Normal wear is not considered a product defect.

Warranty procedure

If you experience a technical issue, contact Quicksmart with your order information and a description of the problem.

Where useful, we may request photos, installation details or other information needed to identify the cause.

Depending on the case and applicable warranty conditions, a defective product may be repaired, replaced or otherwise resolved in accordance with applicable legal and commercial warranty terms.

Technical support

Quicksmart provides technical assistance for the Q20 Wireless and Q10 Wired ecosystems, including guidance related to product compatibility, installation diagrams and system configuration.

For return information, see Shipping & Returns.